Store Policies

Store Policies

Welcome to our Store Policies page! Here, we've outlined important information to help you have a seamless and enjoyable shopping experience. If you have any questions or need further clarification, feel free to reach out to us at KoalaVKandle@Gmail.comor call/text (804) 482-1118. We're here to assist you!

1. Ordering and Payment:

Placing Orders: Orders can be made directly through our website.
Payment Methods: We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure transactions.

2. Shipping and Delivery:

Shipping Fees: Shipping fees are calculated based on your location and order size.
Processing Time: Orders are typically processed within 1-2 business days.
Shipping Time: Estimated shipping times vary depending on your location and chosen shipping method.
To ensure your candles arrive in the best possible condition, we ship exclusively from Monday to Thursday. This practice prevents your candles from spending unnecessary time in postal warehouses over the weekend. Your satisfaction and the quality of your purchase are our top priorities.

3. Returns and Exchanges:

Return Eligibility: Unused and unlit items may be returned within 30 days of receiving your order.
Refunds: Approved returns will be refunded to your original method of payment, excluding shipping costs.
Please refer to our returns page in the bottom menu

4. Product Quality and Safety:

Ingredients: Our candles are crafted using high-quality materials. While not all ingredients are completely natural, they meet strict quality standards.
Safety: Please follow our candle safety guidelines to ensure a safe and enjoyable experience.

5. Privacy Policy:

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

6. Contact Us:

Need assistance? Contact our customer service team at [Customer Service Email] or call/text (804) 482-1118. We're here to answer your questions and provide support.

7. Newsletter Subscription:

By subscribing to our newsletter, you agree to receive updates, promotions, and special offers. You can unsubscribe at any time.

We hope this information helps you navigate your shopping experience with us. Your satisfaction is our priority, and we're committed to providing you with exceptional service and high-quality products.

Thank you for choosing Koala V Kandles for your candle needs!