Return Policy

**Return Policy**

We want you to love your candles as much as we do, and we're here to make sure you have a great shopping experience. If you're not completely satisfied with your purchase, here's our return policy to guide you:

**1. Returns Eligibility:**
You may return unused and unlit candles within 30 days of receiving your order. To be eligible for a return, your item must be in the original packaging and in the same condition as you received it.

**2. Return Process:**
To initiate a return, please contact us at KoalaVKandles@gmail.com with your order number and details of the item you wish to return. We will guide you through the process and provide you with a return authorization if applicable.

**3. Refunds:**
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed to your original method of payment. Please note that shipping costs are non-refundable.

**4. Exchange Option:**
If you received a damaged or defective item, we will gladly exchange it for a replacement of the same item. Please contact us for assistance.

**5. Non-Returnable Items:**
Custom or personalized orders and sale items are non-returnable unless they arrived damaged or defective.

**6. Return Shipping:**
You will be responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service and obtaining a shipping receipt as proof of shipment.

**7. Return Address:**
Please contact us obtain the correct return address based on your location.



**8. Contact Us:**
If you have any questions or concerns about our return policy, please don't hesitate to reach out to us at KoalaVKandles@gmail.com 

Thank you for choosing Koala V Kandles! We appreciate your support and strive to make your candle shopping experience delightful and hassle-free.